THE COOL PANDA – TERMS OF SERVICE
(Last Updated: [11/11/2025)
Welcome to The Cool Panda Travel & Event Coordination (“The Cool Panda,” “we,” “our,” or “us”). By visiting or using our website (the “Website”) or any of the tools, features, or services we provide (collectively, the “Services”), you agree to the following Terms of Service (“Terms”). Please read them carefully before continuing.
By accessing the Website in any way — including browsing, submitting a form, requesting a quote, or booking travel — you acknowledge that you have read and agree to be bound by these Terms. If you do not agree, please discontinue use of the Website and Services immediately.
We may update these Terms at any time. When we do, the Effective Date at the top of this page will change. Your continued use of the Website or Services after any updates signifies your acceptance of the revised Terms.
1. WHAT OUR SERVICES INCLUDE
Our Services include the Website itself and any tools, features, or communication methods used to research or book your travel. This may include:
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Travel research
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Cruise, hotel, resort, air, excursion, or tour booking
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Email communication
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Phone calls, text messages, and appointment scheduling
These Terms apply to your use of the Website and Services — not to the travel products themselves. Each cruise line, airline, tour operator, hotel, or insurance provider (“Travel Partner”) has its own terms and conditions (“Partner Terms”). You will receive access to applicable Partner Terms before booking. By completing a booking, you agree to follow all Partner Terms.
The Services are intended only for individuals age 18 or older.
2. COMMUNICATION PERMISSION
By filling out a contact form, requesting information, or completing a booking with The Cool Panda, you give us permission to contact you via:
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Phone calls
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Emails
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Text messages
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Automated or prerecorded messages regarding your trip
We may contact you for reasons such as confirming reservations, providing itinerary updates, preventing fraud, or collecting outstanding balances. Standard carrier text or minute charges may apply.
You may opt out at any time by:
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Replying STOP to text messages
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Clicking “unsubscribe” in an email
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Contacting us directly
However, opting out may affect our ability to provide timely travel updates.
3. PRIVACY POLICY
Your privacy matters to us. Our full Privacy Policy is available in the footer of our Website and is incorporated into these Terms by reference.
4. ACCEPTABLE USE OF THE WEBSITE & SERVICES
You agree to use our Website and Services responsibly. You may not upload, post, or transmit anything that:
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Contains viruses or harmful code
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Violates copyrights, trademarks, or intellectual property rights
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Is defamatory, abusive, threatening, discriminatory, or unlawful
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Is pornographic or inappropriate
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Constitutes spam or violates the CAN-SPAM Act
You are responsible for all content you submit through our Website. You understand that content posted by other users is their responsibility, and we do not guarantee accuracy, quality, or reliability of any such content.
You may not use the Website or Services to:
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Harvest personal information about others
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Attempt to breach or circumvent system security
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Impersonate another person
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Engage in phishing or fraudulent behavior
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Interfere with the operation of the Website in any way
We may remove any content that violates these Terms or suspend access to the Services without notice.
5. TERMINATION OF SERVICES
We may suspend or terminate your access to the Website or Services at any time, without notice, if we believe you violated these Terms. We may also discontinue any feature of the Website without liability.
6. THIRD-PARTY SERVICES & LINKS
Our Website may include:
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Travel Partner tools
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Third-party booking engines
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Links to external websites
These third-party tools and links are provided for convenience only. The Cool Panda is not responsible for the content, privacy practices, or service quality of external websites. You agree to follow any third-party terms and conditions when required.
7. COMPLIANCE WITH LAWS
You agree to use the Website and Services in compliance with all applicable local, state, federal, and international laws, including data privacy and export laws.
8. INTELLECTUAL PROPERTY
All content on The Cool Panda website — including logos, images, graphics, copy, design elements, and software — is protected by copyright and intellectual property law.
You may not copy, distribute, or use our content without written permission.
When you upload or submit content through the Website, you grant The Cool Panda a non-exclusive, worldwide, royalty-free license to use that content in connection with delivering our Services.
9. NOTICE OF CLAIMS
If you believe that any content on our Website infringes on your rights or if you need to submit a dispute or concern related to your bookings, you must contact us directly at:
This is the exclusive method for submitting claims or notices to The Cool Panda.
10. INDEMNIFICATION
You agree to indemnify and hold harmless The Cool Panda, our owners, employees, contractors, partners, and affiliates from any claims, damages, or losses arising from:
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Your use of the Website or Services
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Your violation of these Terms
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Any content you submit or transmit through the Website
11. DISCLAIMERS & LIMITATION OF LIABILITY
The Services are provided “as-is” and without warranty.”
We are not responsible for:
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Lost data
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Delayed transmissions
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Unauthorized access to your information
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Technical errors
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Losses resulting from your use of or inability to use the Website
To the fullest extent allowed by law, we are not liable for:
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Indirect, incidental, special, punitive, or consequential damages
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Loss of profits
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Loss of data
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Service interruptions
Your use of the Website is at your own risk.
12. GOVERNING LAW
These Terms shall be governed by the laws of the State of Texas. Any legal action relating to these Terms must be filed in a court located in Travis County, Texas, and you consent to that jurisdiction.
If any part of these Terms is found unenforceable, the remaining sections will continue in full effect.