THE COOL PANDA – PRIVACY POLICY
(Last Updated: 11/13/2025
At The Cool Panda Travel & Event Coordination (“The Cool Panda,” “we,” “our,” or “us”), we respect your privacy and want you to understand how we collect, use, protect, and share information when you interact with our website (the “Website”) or use any of our travel-related services (the “Services”).
This Privacy Policy (“Policy”) applies to all Website visitors, clients, and anyone who submits information to us through forms, inquiries, bookings, or communications.
1. Who This Policy Applies To
For purposes of this Policy, a “User” is any person who:
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Visits or accesses our Website
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Uses any feature or service offered through our Website
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Submits information to The Cool Panda, including through contact forms or booking requests
2. Information We Collect (Personally Identifiable Information – PII)
In order to provide travel services, The Cool Panda may collect personal information that can identify you, such as:
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Full name
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Mailing address
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Email address
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Phone number
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Date of birth
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Payment information (when booking travel)
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Passport details (when required for travel)
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Other information needed to complete your travel arrangements
Some information may be required to access certain Services. If you choose not to provide required information, we may be unable to complete your booking or provide specific Services.
We only collect PII that you voluntarily provide.
3. Information We Collect Automatically (Non-PII)
We may also collect certain technical data automatically when you use our Website, including:
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Browser type
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Device type
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IP address
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MAC address
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Pages visited and referring URLs
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General usage data
This information helps us operate, secure, and improve our Website and Services. It may be analyzed on both an individual and aggregated basis.
4. How We Use Your Information
The Cool Panda uses your information to:
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Provide and manage your travel bookings
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Communicate with you about reservations, payments, and travel updates
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Keep our records accurate
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Send you information about additional trips, services, or promotions
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Improve Website performance and customer experience
We may share information when necessary to complete your travel arrangements or operate our business responsibly.
5. When We Share Your Information
We do not sell, trade, or rent your personal information to outside companies.
However, we may share your information in the following circumstances:
5.1 Travel Partners & Booking Vendors
When you book travel through The Cool Panda, we must share relevant information with cruise lines, airlines, hotels, tour operators, travel insurance providers, and other travel partners so they can process your reservations.
These partners have their own privacy policies, and your data will be governed by their practices.
5.2 Payment Processors
Credit card transactions are handled by secure, reputable third-party payment processors. When you make a payment, your PII may be shared with these processors solely for verification and authorization purposes.
5.3 Government Agencies
We may disclose information when required by:
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Court order
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Subpoena
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Law enforcement request
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Customs or immigration requirements
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Applicable travel regulations
We reserve the right to report any suspected unlawful activity.
5.4 No Direct Marketing Disclosure
We do not share your information with third parties for their own marketing or advertising purposes.
6. How We Protect Your Information
6.1 Storage & Security
We store personal information using industry-standard security systems designed to prevent unauthorized access or disclosure. Access is limited to authorized personnel only.
6.2 Encryption
Any sensitive information (such as payment or passport data) is encrypted using widely accepted security protocols.
6.3 Updating Your Information
You may request updates or corrections to your information at any time by emailing us at travel@thecoolpanda.com.
Please note: Changes cannot retroactively alter information already shared with travel partners.
6.4 No Guarantee of Perfect Security
While we take all reasonable measures to protect your data, no method of transmission over the internet is 100% secure. You agree that The Cool Panda cannot guarantee absolute protection from cyber threats.
7. Cookies
Our Website uses cookies to enhance your browsing experience.
Cookies help:
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Keep your session active
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Improve site navigation
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Personalize your experience
Most browsers accept cookies by default. You may disable cookies, but doing so may limit your ability to access or use parts of the Website.
8. For Visitors from the European Union (GDPR Statement)
The Cool Panda does not market or offer Services to residents of the European Union.
If an EU resident chooses to use our Website or Services:
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They assume full responsibility for their actions
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They acknowledge their data will be stored according to U.S. law
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They agree to indemnify The Cool Panda for any GDPR-related conflict
9. Changes to This Privacy Policy
We may update this Policy periodically. When updates occur, we will:
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Post the revised Policy on our Website, and
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Notify active clients via email
By continuing to use our Website or Services after changes take effect, you agree to the updated Policy.
10. California Privacy Disclosures
These disclosures apply only to California residents.
10.1 Sale of Personal Information
We do not sell or share PII with third parties for direct marketing.
California residents may request a list of any PII disclosures made in the past year by emailing:
📧 travel@thecoolpanda.com
10.2 Do Not Track Signals
Our Website does not respond to browser-based “Do Not Track” settings.
11. Indemnification
You agree that The Cool Panda is not responsible for misuse of your information by third-party travel partners, suppliers, processors, or external websites. By using our Services, you agree to indemnify and hold us harmless from claims arising out of the actions of those third parties.
12. Contact Us
For questions, updates, concerns, or requests regarding this Privacy Policy, please contact: